FAQs
PRODUCT AND CARE
What is kossa jewelry made of?
Our jewelry is crafted from 316L stainless steel and 925 sterling silver with durable 18K PVD and 14K gold plating. Depending on the design, our pieces may also feature cubic zirconia or natural gemstones. All our jewelry is nickel-free and designed for everyday wear.
Can I wear my jewelry in water?
Our 316L stainless steel jewelry is designed for everyday wear and can withstand occasional contact with water. For 925 sterling silver and all gold-plated pieces, we recommend avoiding prolonged exposure to water, perfumes, and harsh chemicals to help preserve their finish.
Will my jewelry fade or tarnish?
Our jewelry is designed for long-lasting wear using high-quality materials and durable finishes. With proper care, it will retain its shine and finish for years to come.
Is your jewelry hypoallergenic?
Yes. Our jewelry is nickel-free and suitable for most sensitive skin.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid direct contact with perfumes, lotions and harsh chemicals. Remove your jewelry before showering, swimming or exercising. For 925 sterling silver and gemstone pieces, always store them in the provided airtight pouch when not in use.
How should I store my jewelry?
Store your jewelry in the Kossa pouch provided, away from direct sunlight and moisture. Keeping pieces separate will help prevent scratches and tangling.
Is it pure silver?
Yes, the purity is 92.5, the maximum possible purity that can be attained while making silver ornaments.
How long does gold plating on the jewelry last for?
The longevity of gold plating depends on factors such as frequency of wear, weather conditions and how well the jewellery is cared for. Humidity, frequent contact with water, perfumes and chemicals can cause the gold finish to fade over time. Proper care and storage can help maintain its shine for longer.
WARRANTY
Does KOSSA offer a warranty?
Yes, all Kossa jewelry comes with a 1-year plating warranty.
Is replating free?
Yes, we offer complimentary replating for one year from the date of purchase. Customers only need to cover shipping charges.
What does the warranty cover?
Our warranty covers plating services subject to the terms of our Warranty Policy.
What is not covered under the warranty?
Normal wear and tear, scratches, accidental damage, improper care and damage caused by harsh chemicals are not covered.
How can I request a warranty claim?
Contact us via email or Instagram DM with your order number, a description of the issue and clear product photos.