Shipping Policy

We aim to process and deliver your Kossa jewelry as quickly and carefully as possible. Below you’ll find everything you need to know about our shipping process.

Order Processing

All orders are processed on business days (Monday to Friday, excluding public holidays). Processing times may be slightly longer during launches, sales, or public holidays.

Shipping Charges

Free standard shipping on all prepaid orders above ₹3500 across India.

Shipping charges, if applicable, will be displayed at checkout.

Delivery Estimates

Once your order has been dispatched, delivery typically takes 3–7 business days, depending on your location and courier partner.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email with a tracking link.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to weather conditions, public holidays, courier disruptions, or other unforeseen circumstances.

If your order is significantly delayed, please contact us and we’ll be happy to assist.

Incorrect Shipping Information

Please ensure your shipping details are accurate before placing your order. Kossa cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible. We’ll work with our courier partner to investigate the issue and help resolve it.