Warranty and Plating Policy

At Kossa, we want you to enjoy your jewelry for years to come. Every piece is carefully selected and inspected before dispatch. To help maintain the finish of your jewelry, we offer a complimentary replating service for one year from the date of purchase.

1-YEAR COMPLIMENTARY PLATING SERVICE

We offer complimentary replating for all 925 sterling silver jewelry for one year from the date of purchase.

If your jewelry needs replating during this period, simply contact us to request the service. Customers are only responsible for the shipping charges for each replating request.

All replating requests are subject to product inspection and approval.

WHAT'S NOT COVERED?

Our warranty and plating service do not cover:

Normal wear and tear.
Scratches, dents or accidental damage.
Damage caused by improper care, misuse or exposure to harsh chemicals.
Damage caused by mishandling or improper storage.
Lost or stolen jewelry.
Repairs or alterations carried out by a third party.

Please note that the gold finish may naturally fade over time depending on usage, environmental conditions and care. Our complimentary replating service is intended to help restore the finish of your jewelry.

HOW TO MAKE A CLAIM?

To request a warranty claim or replating service, please contact us via email or Instagram DM with:

Your order number.
A brief description of the issue.
Clear photos of the product.

Our team will review your request and guide you through the next steps. The product may need to be inspected before the service can be approved.

IMPORTANT INFORMATION

The one-year period begins from the date of purchase.
Proof of purchase is required for all replating requests.
All requests are subject to review and product inspection.
The complimentary service covers replating only. Any additional repairs or replacements are not included.
Shipping charges for replating requests are borne by the customer.